Frequently Asked Questions
Who are R3 Body products designed for?
Our products are designed for anyone who wants to relieve tension, recover faster, and move more comfortably, including athletes and everyday people.
What does R3 stand for?
R3 represents our recovery philosophy: Relieve. Recover. Restore.
Where are you located?
Our head office is located on the Mid North Coast of NSW.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at r3bodyco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.